Returns and refunds.

Please contact us before sending any product back. We will confirm eligibility and provide the correct return instructions.

Start a return

Request a return within 30 days of receiving your order by emailing info@luxetherapy.com. Include your name, order number, and the reason for your request. Items sent back without approval will not be accepted.

Damaged or incorrect items

Inspect your order when it arrives and contact us immediately if an item is defective, damaged, or incorrect so we can evaluate the issue and make it right.

Exchanges and refunds

For an exchange, return the approved item and place a separate order once the return is accepted. Approved refunds are issued to the original payment method; your bank or card provider may need additional processing time.

Do not mail a return until Luxe Therapy has provided the approved return location and instructions.