Frequently asked questions.

The Luxe Therapy Scalp Soother has four long, curved prongs shaped to slide beneath weave tracks and between braid parts so you can reach the skin without disturbing the style. Use it to massage the scalp, to work a treatment in evenly, and to loosen buildup. See the Scalp Soother.

Product, oil, and skin cells collect between washes and sit against the skin, which is what usually causes the itching and discomfort. Itch Relief is formulated with Salicylic Acid to gently exfoliate that buildup, with peppermint, menthol, tea tree, and grapefruit oils to cool and soothe. Read the full label.

Tilt your head back and apply it directly to the scalp between braids or weave tracks, or to exposed areas. Do not squeeze the bottle vigorously. Gently massage it in with the Scalp Soother to help loosen buildup, let it sit for 3 to 5 minutes, then style as usual. No rinse is required, and for best results it can be used as needed.

Itch Relief is for external use only. Avoid contact with the eyes, and rinse thoroughly with water if contact occurs. Do not use it on a broken or irritated scalp, stop if irritation develops, and keep it out of reach of children.

Yes. It was designed for protective styles, but it works the same on any scalp: the prongs part the hair so your fingers are not fighting the style to get to the skin. It can also be used to massage the scalp and during shampooing.

The prongs are rounded and shaped to reach beneath the style rather than pull at it. Use gentle pressure at the hairline and along the part, and never use sharp objects to scratch an itch under a style.

Weaves, braids, hair extensions, and protective styles of every kind, including wigs and locs. If the style covers your scalp, the routine underneath still has to happen.

Apply Itch Relief at the hairline and between tracks, let it sit for 3 to 5 minutes, then work it in gently with the prongs. Because there is no rinse, the lace and baby hairs stay exactly where you put them. Shop Itch Relief.

Buildup. Rinse out cleanly, then keep the scalp moisturized between washes with a no-rinse mist. The Rice Water Leave-In Conditioner hydrates, detangles, and adds shine without touching the base of the style.

Yes. Working it through shampoo helps lift buildup off the scalp instead of leaving it on the surface of the hair, and most people find it feels better than scrubbing with the fingertips.

Three bottles: the Scalp Antiseptic to prep and cleanse, the Rice Water Leave-In Conditioner to moisturize, and the Revitalizing Conditioner to condition. The system is sold as one set at $45.99.

Prep first with the Scalp Antiseptic, then moisturize as you go with the Rice Water Leave-In Conditioner, then condition with the Revitalizing Conditioner. Prep, moisturize, condition. Then do your thing.

After the scalp is clean. Apply Itch Relief to the scalp between braids or tracks, let it sit for 3 to 5 minutes, and do not rinse. It is the in-between step that keeps an itch from coming back between wash days. Shop Itch Relief.

Yes. Each bottle is listed on its own in the shop, so you can restock one without buying the set. The set is the way most people start.

The system is a starting routine rather than a requirement. If your scalp tends to itch or feel heavy, the Scalp Antiseptic and Itch Relief are the two most people reach for first.

All prices are shown in U.S. dollars.

Orders are typically shipped within 24 to 48 hours. Please allow 7 to 14 days for delivery. Production, customs, or postal delays can affect timing.

You will receive a tracking number when your order ships. If you need help, email info@luxetherapy.com with your name and order number.

Orders may be cancelled before they ship. Reply to your confirmation email or contact us as soon as possible.

Reply to your order confirmation email with the correct mailing address and notify info@luxetherapy.com immediately. Address changes cannot be guaranteed after shipment.

Email info@luxetherapy.com within 30 days of delivery. Include your name, order number, and reason for the request. Wait for approval and return instructions before mailing anything. See our returns page for the full policy.

Use our Find a Store page to search the current retailer list by city, state, ZIP code, or store name. Contact the store before visiting to confirm product availability.

Yes. The salon pack page lets you order twelve-unit packs with a counter display, and you can contact us about larger quantities.